Code Of Practice At Hero Driving School  
The Driver and Vehicle Standards Agency (DVSA) continually promotes a very high level of professionalism and business ethics amongst its members. Approved Driving Instructors (ADI’s) will use a stringent set of rules known as ‘The Code of Practice’, which has been endorsed by the driving instruction industry. All the Hero Driving School instructors have formally agreed to adhere to the Code of Practice. 


Each of our instructors is also on the Register of Approved Driving Instructors and they have had to pass a series of rigorous examinations administered by the DVSA to gain entry to this register. Once they are fully qualified and registered, ADIs are frequently tested by the DVSA to ensure that their capability for giving instruction is constantly at the required standard.  

Personal Conduct 
  • 1. Our instructors will always behave in a professional manner and have a courteous attitude towards their clients. 
  • 2. Respect, consideration, patience and friendliness will be shown to clients at all times.  
  • 3. Our instructors may greet you with a handshake, but otherwise they will avoid physical contact with clients except in the case of an emergency.  
  • 4. Our instructor’s do reserve the right to refuse to teach a client. 

Business Dealings 
You can trust our instructors to act professionally in taking steps to account for any money that has been paid in advance for driving lessons and test fees. If you have a query about any payments made, please discuss this with your instructor who will be happy to provide you with details about your transactions.  


Please be aware the your instructor will check the legal entitlement you have to drive our vehicle, such as your provisional license, and will also test your ability to read a number plate from the statutory distance on your first lesson. On the day of your practical driving test, your instructor will check that the vehicle is in a roadworthy condition and make sure you have all the necessary paper-work needed to be able to take your test.  


Our instructors will provide you with advice about how to apply for your theory and practical driving tests when they believe you have reached a standard ready to take them. Your instructor will never cancel or rearrange a driving test without your prior agreement and if the instructor is unable to provide the use of the Hero Driving School car for your practical test, they will give you sufficient notice to re-arrange the test date so you do not lose the DVSA test fee.  


You can be assured that your instructor will at all times, teach you the correct driving skills needed to pass your practical test, in accordance with the to the standards set out by the DVSA’s recommended syllabus.  


Advertising  
We promise that the advertising of Hero Driving School will be honest and follow guidelines set out by the Advertising Standards Authority. 


Complaints Procedure 
If you wish to make a complaint, please follow the complaints procedure that you will have been issued. In the first instance, the complaint should either be made direct to your instructor or to Hero Driving School.  


If your complaint remains unresolved, reference could be made to DVSA’s Registrar of Approved Driving Instructors. They will then consider the matter and ad-vise you accordingly.  


If the Registrar is still unable to settle the dispute, a panel with representatives from the ADI industry may be set up to consider the matter further. If there is still not resolution, the dispute may be referred to the courts or other statutory body to be determined. 


For more information or further advice, please write to: The ADI Registrar, Driver and Vehicle Standards Agency, The Axis Building, 112 Upper Parliament Street, Nottingham, NG1 6LP Terms & Conditions.